Common Questions

Can I refreeze my cake?

Once your product has been defrosted it should not be refrozen. For all information regarding the storage of your cake, please see our guide to freezing and defrosting.


How long can I keep my cake in the fridge or freezer?

You can keep most of our cakes in the fridge for up to 4 days after they have been defrosted, however always check the best before label on the side of the box. For all information regarding the storage of your cake, please see our guide to freezing and defrosting.


How long will it take for my cake to defrost?

For full defrosting instructions, please see our guide


Why does my cake order contain dry ice?

Dry Ice has been placed within your consignment to ensure your Food Order remains at the correct temperature during transit and reaches you in the best possible condition. Dry Ice is used for transit purposes only and no attempt should be made to collect and store it for other reasons. Once your order has been unpacked the Dry Ice should be immediately disposed of as indicated below.

How many people will my cake serve?

Cake Size Approx Servings
6" 8
8" 12
15" 60


Where are the English Cheesecake Company's cakes made?

Our cakes are made in London, England.


What is the best way to cut a cheesecake?

The best way to cut a whole cake is when it is partially thawed. Cut the desired portion size with a knife dipped in hot water. However you can have your 8" cakes pre-portioned when purchasing if you'd prefer.


What is the best way to serve a cheesecake?

We recommended serving our cakes chilled (but not frozen).


Do you do baked cheesecakes?

Yes! Why not check out the Bake Shop section of our website for all of our baked cheesecakes, cakes, cupcakes and more…


How secure is my information when I'm ordering?

The English Cheesecake Company does not store your credit card details. We use Sage Pay as the payment gateway for website orders. Click here for more information about Sage Pay.


What will English Cheesecake company do with my information?

Any information that you give to us through this site is kept within the English Cheesecake Company. Any information gathered is solely used to help us understand our customers and to better direct promotions. Your privacy is important to us. See our privacy policy.


How can I contact the English Cheesecake Company?

You can use our contact form.


What food allergens are in your products?

Every product has its allergens stated clearly in a table underneath the image of the cake in our online store.


Do you use fresh ingredients?

Yes, we use fresh dairy produce in all of our cakes.


Are your cakes suitable for vegetarians?

Many of our cakes are suitable for vegetarians and you will be able to see clearly in our online store if the cake you have chosen is suitable. 


Are your cakes free of GMO?

Yes, they are.


Do your cakes contain nuts?

Although many of our products may not contain nuts, they are not produced in a nut free factory so may contain traces.


What type of base does the English Cheesecake Company use?

All of our cheesecakes have either a digestive or chocolate cookie base.


How can I get a brochure?

Brochures are only available to foodservice customers. Please contact us.


Can I change or cancel my order once it's been placed?

You are able to change or cancel your order within 3 hours from placement of order, or within 30 minutes if you have opted for a next day delivery. You must make these changes by telephone as you are unable to cancel or amend your order online.


Can I deliver to different addresses?

You can deliver to only one designated address per order.


What does delivery cost?

Standard delivery is FREE. For other types of delivery see more.


Which forms of payment do you accept?

We accept the following forms of payment: Solo, Switch, Maestro, Visa, Visa Electron, Marstercard and Amex


Where do you deliver?

We deliver to most areas of the UK mainland.


Can I choose my delivery date?

Yes, you can choose which date you would like to have your cake delivered. Don't forget that we don't deliver on Sundays or Mondays!


What if I do not receive an order confirmation by email?

If it's not in your spam folder (this can happen from time to time) then please contact us on +44 (0)20 8964 9556


How will my product arrive?

Our cakes are delivered frozen packed in heavy-duty polystyrene containers and individually packed in dry ice. They will be delivered via our express courier service.


Do you consider donation requests?

Please note that The English Cheesecake Company does not offer cash or food donations nor does it sponsor events.


Do you consider student enquiries?

Due to volume of requests that we receive, we are sorry that we are unable to give interviews for school projects or answer specific questions which are not addressed on our website.


Do you make wedding cakes?

Yes we do! For information about our wedding cakes, click here